Principal Product Success Manager

ServiceNow is seeking a highly qualified Principal Product Success Manager to lead strategic customer engagements, drive the adoption of new ServiceNow products, and champion customer satisfaction. This role involves close collaboration with both customers and the product teams, advocating for best practices and driving innovation. It's a key position focused on helping customers realize value from ServiceNow's AI-enhanced platform.

Requirements

• 12+ years of work experience with a minimum of 7 years in a technical or techno-functional customer-facing role.
• Experience with ServiceNow ITSM implementations for large organizations.
• Strong ServiceNow platform knowledge.
• Experience with Agile methodologies.
• 20-30% of travel required.

Benefits

• Health plans
• 401(k) Plan
• ESPP
• Flexible time away plan and family leave programs