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ServiceNow
Principal Product Success Manager (ITAM/ITOM)
Join ServiceNow in Melbourne as a Principal Product Success Manager (ITAM/ITOM). Leverage your 7+ years of ITAM/ITOM expertise to drive customer success and advocate for client needs. Certifications in ServiceNow Software and Asset Management are a plus.
The Mothership
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Asset Management
IT Operations Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 7, 2025
ServiceNow is seeking a Principal Product Success Manager (ITAM/ITOM) to be the focal point of contact for customer programs and events. This role involves establishing relationships with clients, driving customer value, and advocating for their needs. The ideal candidate will have strong ITAM/ITOM knowledge and a passion for helping customers succeed.
Requirements
- At least 7+ years of business analyst, ITAM & ITOM practitioner experience for complex, highly-capable, technologies – inclusive of integrations and portals
- Demonstrated ability to influence and consult in an IT environment
- Strong understanding with leading IT and related systems and tools such as Flexera, SNOW Software, BMC, Microsoft, SCCM along with experience with Oracle, IBM, Adobe and Microsoft licensing models
- Understanding of end-to-end procurement, request, allocation & reclamation process flows
- Proven team player and team builder
- Certified in ServiceNow Software, Hardware and Enterprise Asset
Requirements Summary
7+ years ITAM/ITOM exp. strong IT/ITOM tools. Proven influence/consultation skills & team leadership
