Principal Software Architect – Observability & Data Platforms

ServiceNow is seeking a Principal Software Architect to design and implement next-generation observability and data platforms for hybrid cloud environments. This role involves defining the technical vision, driving the application of AI, and partnering with platform, SRE, and application teams to ensure scalability, reliability, and alignment with enterprise engineering strategy. The ideal candidate will be skilled in distributed systems, observability design, and data architectures.

Requirements

• 15 years of experience with a Bachelor's degree, Master's degree, or PhD (8 years experience); or equivalent experience.
• Proven experience architecting and designing observability/data platforms at scale.
• Strong software engineering foundation (e.g., Python, Go, or Java).
• Expertise in distributed systems and data pipeline technologies (Kafka, Flink, Spark, etc.).
• Deep knowledge of OpenTelemetry, Prometheus, and modern observability tools.
• Strong grasp of cloud-native infrastructure and the Kubernetes ecosystem.
• Familiarity with CI/CD systems and developer workflow tooling.