Principal Software Architect – Observability & Data Platforms

ServiceNow is seeking a Principal Software Architect to design and implement next-generation observability and data platforms. This role involves leading the architecture and design of telemetry, monitoring, and data platforms to enable real-time insights and operational reliability across hybrid cloud environments. Collaboration with platform, SRE, and application teams is key to defining technical vision and implementation strategy.

Requirements

• Define and evolve the architecture and design of AI-enabled observability and data platforms.
• Shape the technical strategy and design principles for metrics, traces, logs, and events pipelines.
• Drive the application of AI and agentic AI to enhance observability capabilities.
• Partner with platform, SRE, and application teams to standardize instrumentation and telemetry frameworks.

Benefits

• Competitive salary
• Comprehensive benefits package