Principal Software Engineer

Principal Software Engineer role at ServiceNow, responsible for designing and developing conversational AI agents, building intelligent search capabilities, and contributing to agentic systems.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Passion for software development, problem solving, coaching and mentoring other software engineers.
• High energy and an aptitude for learning new technologies.
• 10+ years of experience in designing & implementing user experience and server-side application frameworks.
• Exceptional Java and JavaScript skills.
• Deep knowledge and experience with declarative meta-data driven frameworks for enterprise applications.
• Deep knowledge of AJAX, JSON, HTML, XML, CSS, REST and associated technologies.
• Knowledge of web user interface unit testing, profiling, and code tuning.
• Exceptional problem- solving skills.
• Self-starter with a quick learning curve.
• Strong written and verbal communication.
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines.
• Understanding software quality principles including reliability, observability, and production readiness.
• Ability to troubleshoot complex systems and optimize performance across the stack.
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs