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Freshworks
Principal Solutions Engineer
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 7, 2025
Freshworks is seeking a Principal Solutions Engineer to lead executive alignment workshops, drive value messaging, and influence deal strategy. The role focuses on technical wins, providing product demonstrations, and mentoring junior team members. This position involves translating complex customer needs into technical architecture and championing innovation within the organization.
Requirements
- 10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software
- Strong understanding of ITSM/ESM domains
- Deep knowledge of APIs, webhooks, integrations, and infrastructure components
- Strong leadership and communication skills
Benefits
- Dental insurance
- Medical insurance
- Vision insurance
- Disability insurance
- Life insurance
- Equity
- Parental leave
- Flexible spending
- Commuter benefits
Requirements Summary
10+ years of solution engineering experience, primarily in SaaS. Must have solid knowledge of ITSM/ESM, API frameworks, and cloud platforms. Strong leadership and communication skills are essential
Apply now
San Mateo
|
California
United States
Senior
Remote
Full Time
163000-234000 USD/year
