Principal Success Architect

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. As a Principal Success Architect, you will develop C-level executive relationships and relationship management across customer accounts to improve customer outcomes and product adoption.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Canadian citizenship or permanent residency status and reside in Montreal, Canada
• Experience as a ServiceNow platform owner or responsibility for ServiceNow program/workstream
• 12+ years progressive experience as part of a professional services organization
• Knowledge and experience with multiple ServiceNow product suites
• Management consulting role at a top-tier consulting company, experience at a Healthcare Organization (Life Sciences, Payer, Provider), or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Proven track record at Fortune 100-1000 accounts
• Understanding of issues and goals driving digital transformation across industry
• Depth in digital transformation design, implementation, and management
• Experience in the healthcare/life sciences industry
• IT, HR, CSM or GBS Transformation experience
• Experience building executive relationships with CIO, CTO, CSO, CFO, CHRO and business line leaders
• Proven ability to build trust across multiple layers within a customer
• Experience identifying goals and solving challenges
• Experience serving as part of a client account leadership team
• Experience expanding offerings with clients
• Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
• Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's
• 5+ years large program experience (multi-tracked, OCM)
• Experience managing outcomes to a CxO position

Benefits

• High salary range (exactly not specified), health insurance, comprehensive benefits package, work-life balance, exciting career opportunities
• Unique experiences enrich our team, the willingness to dream big makes you an exceptional candidate!
• Compensation package that includes flexibility to work from home and time off.
• Company will offer help for candidates if they can not use the candidate page and they want to post a paper copy. An idea of the job contract is here https://www.servicenow.com/en/whats-new/products/platform-products/accommodations/
• Exemption request for persons with disabilities in compliance with the AODA (Accessibility for Ontarians with Disabilities Act),
• Use on company bonds o the reason why our bonds are the best.
• Diversity and inclusion by being registered company which is taking part in human rights compliance of United Nations