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ServiceNow
Principal Technical Consultant - CRM & Industry Workflows
Join ServiceNow in Munich as a Principal Technical Consultant for CRM & Industry Workflows. Leverage CSM/SOM expertise to enhance client operations. 8+ yrs consulting, ServiceNow certs required. Competitive salary & benefits.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Field Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Certified System Administrator
Job description
Posted on:
October 9, 2025
ServiceNow is seeking a Principal Technical Consultant for CRM & Industry Workflows to guide clients through the implementation of ServiceNow's Customer Service Management (CSM) and Sales Order Management (SOM). The role focuses on delivering best-practice solutions to enhance operational efficiency and customer needs. The consultant will leverage field service management and customer service workflow expertise to address complex challenges and advocate for customer needs within ServiceNow.
Requirements
- Fluency in German and English
- Experience integrating AI into work processes
- 8+ years of consulting experience, 2+ years focused on enterprise architecture and technical roadmaps
- Strong understanding of industry-specific workflows
- Proficiency in web technologies, SaaS technologies and certifications (System Administrator, Implementation Specialist, Technical Architect)
- Ability to influence senior leaders and stakeholders
Benefits
- Competitive Salary
- Comprehensive Benefits Package
Requirements Summary
8+ yrs consulting exp., 2+ yrs Enterprise Architecture. Strong CSM/SOM implementation experience & AWS/HTML skills. ServiceNow certification is essential
