Principal Technical Consultant (AI), Platform Products Expert Implementation Services

ServiceNow is looking for a Principal Technical Consultant (AI) to join their Customer Excellence Group. The role involves providing guidance to clients and configuring ServiceNow AI solutions. The ideal candidate will have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Requirements

• At least 8 years of configuration/development experience for complex, highly capable, solutions
• Maintain at least 2 ServiceNow mainline CIS certifications
• Maintain ServiceNow Certified Application Developer (CAD) certification
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
• Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
• Strong Javascript skills with practical experience

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Up to 30% travel annually