Principal Technical Consultant (AI), Platform Products Expert Implementation Services

ServiceNow is seeking a Principal Technical Consultant to drive AI consumption, adoption, and customer satisfaction. This role involves designing and implementing AI systems using ServiceNow's AI offerings, troubleshooting issues, and developing solutions for complex use cases. The ideal candidate will leverage AI to improve business outcomes and contribute to a growing ServiceNow team.

Requirements

• At least 8 years of configuration/development experience for complex solutions
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks)
• Demonstrated ability to maintain at least 2 ServiceNow main CIS certifications
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
• Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
• Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
• Experience with data management, database design, and database concepts
• Strong Javascript skills with practical experience
• Experience with Self Hosted implementations and/or Domain Separation is a plus
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
• Proven team builder with the ability to mentor and develop talent
• Analytical and problem-solving abilities
• Up to 30% travel annually
• FD21

Benefits

• Equal Opportunity Employer
• Accommodations