Principal Technical Consultant (Integrations/AI), Platform Products Expert Implementation Services

ServiceNow is seeking a Principal Technical Consultant to lead the implementation of integrations and AI solutions for customers. The ideal candidate will have extensive experience with integration technologies, AI models, and ServiceNow platform capabilities.

Requirements

• At least 8 years of configuration/development experience for complex, highly capable, integration technologies
• Maintain at least 2 ServiceNow mainline CIS certifications
• Maintain ServiceNow Certified Application Developer (CAD) certification
• Experience with architecting systems integrations and creating complex high level architecture diagrams
• Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.)
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
• Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
• Strong Javascript skills with practical experience
• Experience with data management, database design, and database concepts
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
• Proven team builder with the ability to mentor and develop talent
• Analytical and problem-solving abilities
• A keen eye for detail and the ability to spot and fix errors in complex code
• Ability to perform tasks independently
• Good presentation and report-writing skills

Benefits

• Up to 30% travel annually