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Qode
Problem Analyst
Join Qode as a Problem Analyst to enhance IT operations using ServiceNow. Requires 2+ years in ITSM, strong analysis skills, and DoD Secret clearance. $70k-$80k.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 8, 2025
Problem Analyst role focuses on driving continuous improvement across IT operations by identifying root causes, capturing lessons learned, and enhancing service delivery through structured problem management.
Requirements
- 2+ years of experience in IT service management, problem analysis, or related roles.
- Strong understanding of ITSM frameworks and root cause analysis methodologies.
- Experience with ServiceNow or similar ITSM tools.
- Proficiency in Microsoft Excel, PowerPoint, and SharePoint.
- Excellent communication and facilitation skills.
- Active DoD Secret clearance (must be verifiable).
- Bachelor’s degree or 4 additional years of relevant experience.
Benefits
- Full-time contract
- Standard business hours, Monday–Friday
- Pay-$70k-$80K
Requirements Summary
2+ years of experience in IT service management, problem analysis, or related roles. Bachelor’s degree or 4 additional years of relevant experience
