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QTS Data Centers
Problem Management Coordinator
Join QTS Data Centers in Suwanee, GA as a Problem Management Coordinator. Leverage ServiceNow skills to enhance problem resolution and customer satisfaction. Benefits include health insurance, 401(k), and tuition assistance.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 29, 2025
The Problem Management Coordinator will manage the operational aspects of problem handling, ensuring efficient execution, monitoring, and communication of tasks, streamlining problem resolution processes, improving customer satisfaction, and contributing to operational excellence.
Requirements
- Bachelor’s degree or professional equivalent
- Two or more years of direct experience with engineering related activities in a technical or critical environment
- US Citizenship for this position required by law due to federal customer contracts
- ITIL certification is highly preferred
- PMP Certification is highly preferred
- Strong project management experience with a track record of coordinating corrective actions across multiple teams
- Experience with ServiceNow or similar IT service management tools
Benefits
- medical, dental, vision, life, and disability insurance
- 401(k) retirement plan
- flexible spending and HSA accounts
- paid holidays
- paid time off
- paid volunteer days
- employee assistance program
- tuition assistance
- parental leave
- military leave assistance
- QTS scholarship for dependents
- wellness program
Requirements Summary
Bachelor’s degree, 2+ years of experience in engineering, US Citizenship, and ITIL/PMP certification (preferred)
