Problem Manager - Cloud Ops & SRE

Verint is seeking a Problem Manager - Cloud Ops & SRE to drive service reliability and continuous improvement within their Cloud Operations team. This role involves identifying, analyzing, and resolving systemic issues across cloud platforms, working cross-functionally with various teams to improve uptime, customer satisfaction, and operational efficiency. The position is proactive, strategic, and directly impacts Verint's quality and reliability.

Requirements

• 5 years experience in ITSM, SRE or DevOps environments
• Excellent communication skills, including executive-level reporting
• Tenacious follow-through and attention to detail
• Strong analytical and pattern recognition skills
• Proven ability to lead cross-functional initiatives and influence without authority
• Fast learner with a growth mindset
• 3 years experience in ServiceNow, Jira/Confluence, Excel, and MS PowerBI, Tableau, Cognos, MicroStrategy