Capgemini

Process Consultant

Join Capgemini as a Process Consultant in Utrecht. Leverage 3+ years of ServiceNow expertise to drive service integration projects. Enjoy training, benefits, and flexibility.

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Consulting
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Mid-Level
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Customer Service Management
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Field Service Management
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Governance, Risk, and Compliance
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IT Asset Management
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IT Operations Management
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IT Service Management
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Integration Hub
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - Field Service Management
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 3, 2025

Join us as a SIAM Consultant and drive complex service-integration projects for top clients. As a SIAM consultant, you play a key role in achieving success for our clients by advising them on strategic and tactical levels when designing and improving ServiceNow solutions.

Requirements

  • At least 3 years of experience with designing, configuring, testing, implementing, and/or maintaining ServiceNow or other Platform-as-a-Service (PaaS) technology platforms.
  • Experience with designing solution architectures for one or more of the following ServiceNow applications: ITx (ITSM, ITOM, ITBM, ITAM, SecOps, or GRC).
  • Member (HR Service Delivery) or Customer (Customer Service Management (CSM) and/or Field Service Management (FSM)).
  • ServiceNow (CIS-, Suite-, or Micro-), ITIL-, IT4IT-, or SIAM certifications.
  • Experience with Multi Service Provider (MSP) solutions based on ServiceNow.
  • Experience with platform implementations, migrations, and/or upgrade projects.
  • Experience with SAFe and Agile/Scrum.

Benefits

  • Direct permanent contract and a matching salary.
  • Unlimited training at our Academy.
  • 26 vacation days.
  • Extra days can be bought.
  • Capgemini contributes to your pension.
  • You also have the freedom to add to it yourself.
  • Work from anywhere with our connectivity and home work compensation.
  • A fast laptop and a SIM card that you can also use privately.
  • A lease car, NS business card, or reimbursement of your travel expenses.

Requirements Summary

3+ years of experience with ServiceNow or PaaS technology platforms and design experience with ServiceNow applications