Process Manager for Request Fulfillment and Catalog Management

As a Process Manager for Request Fulfillment and Catalog Management, you will oversee and execute critical processes to ensure efficient delivery of IT services. You will partner with stakeholders to maintain service quality, minimize disruptions, and drive process execution excellence.

Requirements

• Demonstrated Expertise in managing and improving ITSM processes.
• Analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities
• Familiarity with Agile, DevOps, or Lean methodologies.
• Strong project management skills
• Knowledge of service management industry best practices aligned to ITIL
• Ability to demonstrate and understand how to measure the process’s effectiveness and efficiency
• Ability to train and influence others to follow the processes
• Ability to organize others to execute effectively
• Knowledge of how Request Fulfillment and Catalog Management fits into a bigger picture (Service Management)
• Agility and flexibility to address diverse business problems
• Ability to work with various data sources and data types
• Self-management skills with a focus on results for prompt and accurate completion of challenging work
• Bachelor’s degree in IT, Business, or a related field (or equivalent experience).
• 6+ years of experience in IT Service Management or a related role
• Experience managing and/or leveraging ITSM tools such as ServiceNow, Jira, or BMC Remedy
• Strong knowledge of ITIL v3/v4 frameworks (ITIL certification preferred)

Benefits

• Travel Requirements: 5% or less
• Opportunity to work with a global healthcare leader
• Chance to contribute to the development of cutting-edge technologies
• Diverse and inclusive work environment
• Competitive salary and benefits package