Process Owner

Equifax is seeking a Process Owner to drive optimization across multi-channels, lead large collaboration events, and author/maintain associated policies and service scorecards. The Process Owner will be responsible for the overall performance and effectiveness of assigned complex business processes or services offered by Consumer Care.

Requirements

• Map, write, publish, and maintain complex processes in company repositories
• Identify and address process breakdowns and system defects
• Perform routine internal audits of processes
• Lead and/or participate in large scale process/project activity as the SME
• Recommend and implement automation and process efficiencies
• Measure, report, evaluate and improve service performance, and quality
• Respond promptly to legal and compliance requests

Benefits

• Comprehensive compensation package
• Healthcare package
• 401k matching
• Paid time off
• Organizational growth potential through online learning platform