Sword Services

Product Analyst - Retail

Join Sword Services as a Product Analyst - Retail, leveraging ServiceNow for ITSM. Requires SAP Retail expertise. Remote role with growth opportunities.

ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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DevOps
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
August 27, 2025

We are seeking a Product Analyst - Retail to support the development, deployment, and optimization of retail digital solutions within an international setting. The role involves working with cross-functional teams, managing projects, and ensuring timely resolution of issues. The company is based at nearshore and operates remotely.

Requirements

  • Bachelor’s or Master’s degree in Business, Information Systems, Engineering, or related field.
  • Solid experience with SAP Retail (interfaces, SD order management, pricing, finance integration, UI5/Fiori).
  • Experience with SAP SD order management, pricing, finance integration.
  • SAP UI5 and Fiori Launchpad (functional knowledge).
  • SAP & POS interface integration.
  • Strong expertise with GK POS: installation, configuration, troubleshooting.
  • Experience with inventory management tools (e.g., Sovia) and EFT terminal deployment.
  • Familiarity with cutover plans, hypercare methods, and incident resolution processes.
  • Knowledge of ITSM tools (e.g., ServiceNow) for incident and change management.
  • Strong communication, requirement gathering, and negotiation skills.
  • Excellent organizational abilities, stress management, and proven ownership of project outcomes.
  • Fluency in English; additional languages are an asset.

Requirements Summary

Bachelor's degree in a related field. Experience with SAP Retail and related SAP modules. Strong communication skills & project ownership

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