Product Expert Manager - BTS Global Consumer Care Solutions

The Product Expert Manager - BTS Global Consumer Care Solutions is a strategic position responsible for supporting the global Consumer Care Digital Platform’s evolution and rollouts of technology capabilities. The role involves defining and managing the GCC platform's roadmap, requirements, and features backlog, prioritizing feature development, driving Agile delivery ceremonies, and overseeing the development of new features and software integration.

Requirements

• Degree in engineering, computer science, or related discipline, and/or degree in Business Management
• Fluent English (Written and spoken)
• 7-10 years of experience in the delivery of digital technology projects/solutions, working with business and IT developers
• Experience working in Agile environments delivering digital technology solutions
• Understanding of consumer care, or customer care, or consumer experience digital cloud systems, possibly including knowledge of ServiceNow or other CRM/CX cloud solutions

Benefits

• Competitive pay and an attractive annual bonus
• Ongoing development opportunities in a multinational environment
• Freedom with responsibility
• Private medical care and life insurance
• Employee pension and savings programs
• JTI Family Leave Benefit
• Multisport card and foreign languages classes
• Wide variety of trainings, webinars, and professional courses