Product Success Technical Director

Join ServiceNow as a Product Success Technical Director - AI Futures and help shape the future of AI-enhanced technology. As a senior technical leader, you will elevate team talent, strengthen customer impact, and influence product direction while remaining hands-on enough to deeply understand the technology.

Requirements

• Demonstrated experience integrating AI into workflows, decision-making, or enterprise outcomes
• 12+ years in technical leadership roles spanning architecture, engineering, product innovation, or customer-facing solution work
• Strong executive presence with the ability to translate complex technical concepts into business value
• Proven success mentoring technical teams and elevating team capability in customer-facing execution
• Experience leading customer engagements that produced repeatable methods, frameworks, or assets
• Ability to influence without authority across product, engineering, field, and executive stakeholder groups

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs