Product Support Analyst

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.

Requirements

• Ability to communicate in Japanese fluently to engage and support customers (JLPT N1 level)
• Proficiency in reading and writing English
• 1–3 years of experience in the IT industry, troubleshooting and responding to customer inquiries
• General knowledge of integration/automation technology
• A degree in Computer Engineering, Computer Science, or Information Technology or equivalent experience
• Some knowledge of business applications (e.g. Salesforce, Google Suites, QuickBooks, Infusionsoft, Dropbox, Box, Microsoft Outlook, Shopify, Xero, Marketo, ServiceNow, NetSuite)
• Exceptional team player with strong analytical, communication and interpersonal skills
• Excellent organization and time management skills
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately
• Excellent client management, showing empathy and understanding
• Keen to learn new applications and software
• Growth mindset, ability to iterate, and design-thinking approach to problem-solving
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
• A passion for and belief in the power of automation to drive business value.

Benefits

• A vibrant and dynamic work environment
• A multitude of benefits to enjoy inside and outside of work lives