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Concentrix
Product Support Engineer II (TCF) - Bilingual
Join Concentrix as a Bilingual Product Support Engineer II in Curitiba, leveraging ServiceNow for ITSM solutions. Requires 3+ years in IT support, ITIL cert a plus.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 20, 2025
We're Concentrix, a global technology and services leader that powers the world's best brands. We're looking for a Product Support Engineer II to deliver the latest technology infrastructure and transformative software solutions. You'll be part of a team that designs, implements, and strategizes IT, security, application development, and innovation.
Requirements
- 3+ years of experience in system support and IT operations
- Degree in Information Technology, Computer Science, or related fields
- Knowledge of corporate platforms and database integrations
- Experience with ITSM tools (such as SolvNow or ServiceNow)
- Ability to analyze logs, perform technical diagnostics, and communicate effectively
- Familiarity with scripting (PowerShell, SQL) and Windows Server environment
- ITIL Foundation certification is a plus
- Fluency in Portuguese and English
Benefits
- Investigate and resolve medium to high complexity incidents
- Perform maintenance activities and planned changes (CRQs)
- Participate in meetings with internal areas for root cause analysis and preventive actions
- Interact with infrastructure, development, and operations teams
- Ensure compliance with SLAs agreed upon with business areas
- Contribute to process improvement and technical documentation
Requirements Summary
3+ years of experience in system support and IT operations, degree in IT or related field, fluency in Portuguese and English
