Product Support Specialist

As a Product Support Specialist, you will serve as a key escalation point for technical and product-related client queries across phone, email, and internal portals. You will troubleshoot complex software issues, collaborate with engineering and other teams, and contribute to testing new releases. This role involves consulting on workflow improvements and mentoring junior team members. The ideal candidate will provide exceptional support and contribute to product development by identifying recurring issues and optimizing support processes.

Requirements

• 2+ years of experience in product support, technical support, or a similar role.
• Strong troubleshooting skills.
• Familiarity with databases, SQL queries, and APIs.
• Basic scripting knowledge (e.g., Python, Bash) and automation experience is a plus.
• Proficient in Zendesk, Jira, or ServiceNow.
• Comfortable supporting users via email, phone, and video.

Benefits

• Working at Opus 2
• 401k contribution
• 21 days annual holidays and flexible working
• Loyalty share program
• Healthcare, Dental plan and Vision insurance
• Life, short-term, and long-term disability insurance
• Calm app and mindfulness sessions
• Day of leave for volunteer work