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Bunnings
Production Services Coordinator
Production Services Coordinator at Bunnings (Melbourne). Coordinate incidents, manage problems, drive improvements using ServiceNow ITSM. Requires 5-10yrs experience, ITIL v4, CMDB expertise.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 5, 2025
Join Bunnings and experience the company from a different perspective. As a Production Services Coordinator, you'll work closely with the Technology Team to maintain stability, minimize risk, and drive improvements. This role involves coordinating major incidents, managing problems, and championing knowledge sharing across the business.
Requirements
- Significant experience in incident and problem management within dynamic, enterprise-level settings
- Extensive experience in incident and problem management within large enterprise technology teams
- Strong background in CMDB
- ITIL v4 certification
- Solid understanding of ITSM frameworks (ITIL v3/v4) and experience with tools such as ServiceNow
- Relevant IT qualifications; Agile or PRINCE2 certifications are highly regarded
Benefits
- Team discount at Bunnings and other Wesfarmers brands
- Free standard OnePass membership
- Access to over 100+ exclusive team member benefits
- 12 weeks paid parental leave
- Annual festive gifts
- Discounted food and drinks at Bunnings Cafe
Requirements Summary
5-10 years of experience in incident and problem management, ITIL v4 certification, and strong background in CMDB
