Deutsche Bank

Production Support Engineer - Associate

Join Deutsche Bank as a Production Support Engineer in Cary, NC. Leverage ServiceNow skills to manage payment orchestration, automate solutions, and enhance ITIL operations. Benefits include hybrid work, competitive pay, and educational resources.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
DevOps
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 6, 2025

Production Support Engineer - Associate job description. Job responsibilities include managing payment orchestration applications, simplifying complex systems, and implementing automation solutions. The role requires a strong understanding of service operations, ITIL, and monitoring tools like Geneos and Splunk.

Requirements

  • Service Operations experience within a global operations context.
  • Proven experience in IT in large corporate environments, specifically in controlled production environments in Financial Services Technology, FinTech or a client-facing function.
  • Experience of end-to-end Level 2 management and good overview of Production/Operations Management overall.
  • Experience of supporting complex application and infrastructure domains.
  • Broad ITIL / best practice service context within a real time distributed environment.
  • Proven experience with monitoring tools like Geneos and Splunk.
  • Good understanding of SQL Server or Oracle databases, Linux OS, Java and RedHat OpenShift platform.
  • Working knowledge of incident tracking tools (e.g. ServiceNow etc.)
  • Excellent analytical and problem-solving skills.
  • Experience with Python and Ansible is preferred.
  • Experience with Build and Configuration management toolset (e.g., GIT, BitBucket, Maven, TeamCity, Docker) preferred.

Benefits

  • A diverse and inclusive environment that embraces change, innovation, and collaboration
  • A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
  • Educational resources, matching gift, and volunteer programs

Requirements Summary

2+ years of experience in ITIL, service operations, and monitoring tools like Geneos and Splunk