Production Support Engineer - Associate job description. Job responsibilities include managing payment orchestration applications, simplifying complex systems, and implementing automation solutions. The role requires a strong understanding of service operations, ITIL, and monitoring tools like Geneos and Splunk.
Requirements
- Service Operations experience within a global operations context.
- Proven experience in IT in large corporate environments, specifically in controlled production environments in Financial Services Technology, FinTech or a client-facing function.
- Experience of end-to-end Level 2 management and good overview of Production/Operations Management overall.
- Experience of supporting complex application and infrastructure domains.
- Broad ITIL / best practice service context within a real time distributed environment.
- Proven experience with monitoring tools like Geneos and Splunk.
- Good understanding of SQL Server or Oracle databases, Linux OS, Java and RedHat OpenShift platform.
- Working knowledge of incident tracking tools (e.g. ServiceNow etc.)
- Excellent analytical and problem-solving skills.
- Experience with Python and Ansible is preferred.
- Experience with Build and Configuration management toolset (e.g., GIT, BitBucket, Maven, TeamCity, Docker) preferred.
Benefits
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift, and volunteer programs