Production Support Engineer - Associate

Production Support Engineer - Associate job description. Job responsibilities include managing payment orchestration applications, simplifying complex systems, and implementing automation solutions. The role requires a strong understanding of service operations, ITIL, and monitoring tools like Geneos and Splunk.

Requirements

• Service Operations experience within a global operations context.
• Proven experience in IT in large corporate environments, specifically in controlled production environments in Financial Services Technology, FinTech or a client-facing function.
• Experience of end-to-end Level 2 management and good overview of Production/Operations Management overall.
• Experience of supporting complex application and infrastructure domains.
• Broad ITIL / best practice service context within a real time distributed environment.
• Proven experience with monitoring tools like Geneos and Splunk.
• Good understanding of SQL Server or Oracle databases, Linux OS, Java and RedHat OpenShift platform.
• Working knowledge of incident tracking tools (e.g. ServiceNow etc.)
• Excellent analytical and problem-solving skills.
• Experience with Python and Ansible is preferred.
• Experience with Build and Configuration management toolset (e.g., GIT, BitBucket, Maven, TeamCity, Docker) preferred.

Benefits

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift, and volunteer programs