Production Support Engineer (Remote - US)

Jobgether is seeking a Production Support Engineer for a fully remote position in the United States. The role involves maintaining stability, performance, and availability of production systems, proactively resolving technical issues, and collaborating with development and operations teams. This is a key point of contact for support requests and requires strong analytical and problem-solving skills.

Requirements

• Strong technical foundation and experience in production support
• Experience in application support, system administration, or software development
• Strong knowledge of operating systems (Linux/Unix and Windows)
• Experience with cloud platforms (AWS, Azure, GCP) and CI/CD tools
• Familiarity with ITIL processes and service management tools (e.g., Jira, ServiceNow)
• Excellent problem-solving, analytical, and multitasking abilities
• Ability to work independently in a fast-paced environment

Benefits

• Competitive starting salary
• Fully remote work
• Opportunities to collaborate with cross-functional teams
• Participation in process optimization and professional development initiatives
• Exposure to cloud infrastructure and modern monitoring tools