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Volvo Group
Professional Application Support IT
Join Volvo Group in Wroclaw as a Professional Application Support IT. Leverage ServiceNow skills in Incident, Change, and Problem Management. Enjoy flexible hours and career growth.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Knowledge Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 25, 2025
We are seeking a Professional Application Support IT to join our product team, supporting users and contributing to planned improvements for our solution. The role involves providing daily support, investigating complex issues, and sharing knowledge within the team.
Requirements
- Fundamental understanding of ITIL
- Proficiency in Incident Management, Change Management, Knowledge Management, and Problem Management, preferably using ServiceNow (SNOW)
- Experience with ADO (nice to have)
- Practical knowledge of SQL
- Strong documentation skills, both reading and writing
- Excellent communication skills in English
- Client success-oriented mindset
- Proactive and responsible approach to tasks
- Open-minded and adaptable
Benefits
- Be part of a product team focused on both maintenance and innovation
- Enjoy a collaborative environment within a Swedish organizational culture
- Achieve work-life balance with quality time away from work
- Benefit from employment contracts and flexible working hours
- Follow a clear career path with extensive development opportunities, including mentoring and coaching programs
- Access private healthcare
- Participate in Volvo League team games across various sports
- Engage in international projects and diverse training programs
Requirements Summary
2-3 years of experience in IT support, with proficiency in ITIL and ServiceNow (SNOW)
