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ServiceNow
Program Manager, Expert Services & Impact Interface
Program Manager, Expert Services & Impact Interface at ServiceNow (Santa Clara, CA). Drive autonomous implementation strategy through partner ecosystem. Manage playbooks, enablement, AI-first initiatives. 5+ yrs partner program experience required. Competitive benefits.
The Mothership
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 14, 2025
ServiceNow is hiring a Program Manager, Expert Services & Impact Interface to drive the strategy, execution, and scaling of autonomous implementation efforts through their partner ecosystem. The role involves partnering with internal teams to develop and maintain playbooks and packaged offerings, and curating enablement curricula and assets for autonomous setup and deployment.
Requirements
- 5+ years managing partner programs or ecosystems in enterprise software
- Experience operationalizing partner capabilities for innovative or emerging technology offers
- Strong commercial acumen and program execution across global stakeholders
- Familiarity with AI-first/agentic implementation initiatives
- Proven cross-functional leadership and excellent executive communication skills
- Ability to travel up to 50% annually
Benefits
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
Requirements Summary
5+ years of experience managing partner programs, strong commercial acumen, and excellent executive communication skills
