Prpal Lead - IT Service Management Specialist

The primary role is to ensure standard methodology, processes, and tools are developed and adopted across the user community. The IT Service Delivery group manages the delivery of all infrastructure and applications used by the business. The function of this role is to manage and enforce the day-to-day service management processes defined for the operation of these systems.

Requirements

• Bachelor’s degree in Business, Computer Science, Information Technology or related field
• 10-15 years’ experience in project execution role across the solution delivery life cycle
• Demonstrated proficiency in assigned practice area (including general practice, methodology, tools and processes)
• Superior written and verbal communication skills
• Proven practice area leadership experience
• Effective at building and maintaining a resource network
• ITIL Foundation or Expert certification
• Work experience of Service Management tools, preferably ServiceNow
• Excellent communication skills & practices delivery of ITIL process training sessions

Benefits

• Work with a strong ethical company that cares
• Create a career at Ameriprise India LLP
• Participate in a collaborative culture that rewards you for your contributions