PW - Business Analyst - Job5864

We are seeking a highly skilled and experienced Senior PW Business Analyst to join our dynamic team. This pivotal role acts as the bridge between business needs and technical solutions within the ServiceNow platform, ensuring that our projects align with strategic goals and deliver exceptional value.

Requirements

• Business Analysis: Expertise in eliciting, analyzing, and documenting business requirements with a focus on aligning solutions to business goals. Ability to translate complex business problems into clear, actionable insights.
• Requirements Gathering: Proficient in conducting interviews, workshops, and surveys to collect detailed and accurate requirements from diverse stakeholders.
• Workshop Facilitation: Skilled in planning and leading interactive sessions that encourage stakeholder engagement, consensus building, and effective decision-making.
• ServiceNow Platform: Strong technical knowledge of the ServiceNow platform, including its modules, capabilities, and customization options to design practical and scalable solutions.
• User Stories: Experience in writing clear, concise, and testable user stories that effectively communicate business needs to development teams.
• Technical Documentation: Ability to create comprehensive design documents, process flows, and functional specifications that serve as a blueprint for technical implementation.
• Stakeholder Management: Exceptional interpersonal skills to manage expectations, resolve conflicts, and maintain productive relationships with business and technical stakeholders.
• Business Process Analysis: Proficient in mapping, analyzing, and optimizing business processes to enhance efficiency and effectiveness within the ServiceNow environment.
• Communication Skills: Excellent verbal and written communication skills to articulate complex concepts clearly and persuasively to diverse audiences.
• Problem Solving: Strong analytical mindset with the ability to identify root causes, evaluate alternatives, and implement effective solutions in a timely manner.