Quality Analyst: Service Desk

Join Kyndryl as a Quality Analyst: Service Desk and deliver exceptional customer experiences. Foster a culture of quality that exceeds expectations and creates enthusiastic fans. Work closely with the Quality Manager of the Customer Service Center (CSC) and a team of talented quality specialists to develop innovative solutions.

Requirements

• 1+ years of experience in QA or quality monitoring in Service Desk or technical support.
• Knowledge of ITIL and best practices in incident and request management.
• Proficiency with tools such as ServiceNow, Remedy, Zendesk (or similar).
• Intermediate Excel skills.
• Ability to analyze data and generate reports (Power BI is a plus).
• Attention to detail and documentation skills.
• Excellent communication and feedback skills.
• Ability to work under pressure focused on delivering results.
• Proficiency in PowerPoint for presenting results.

Benefits

• State-of-the-art resources
• Fortune 100 clients
• Employee learning programs
• Certifications
• Company-wide volunteering and giving platform
• Access to non-profit organizations