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ServiceNow
Quality Assurance Consultant – NowNext CRM Execution Team
Join ServiceNow in Atlanta as a Quality Assurance Consultant for the NowNext CRM team. Leverage your 3-5+ years of QA experience in CRM/CSM to ensure high-quality AI solutions. Competitive salary and inclusive workplace offered.
The Mothership
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 17, 2025
NowNext CRM is seeking a Quality Assurance Consultant to join the NowNext CRM Execution Team. This role focuses on ensuring AI-powered CRM solutions meet high standards of quality, reliability, and business value by designing and executing test strategies across various workflows. The consultant will collaborate with Business Process, Technical, and Project teams.
Requirements
- 3–5+ years of software testing or QA experience in CRM/CSM/ERP implementations.
- Strong understanding of CRM processes (sales, order management, CPQ/CLM, customer service, field service).
- Hands-on experience with functional, integration, and regression testing for SaaS/enterprise platforms.
- Familiarity with at least one major CRM/workflow platform (Salesforce, Pega, ServiceNow, Dynamics, Oracle, or SAP).
Benefits
- Competitive salary
- Inclusive and accessible workplace
Requirements Summary
3-5+ yrs CRM/CSM QA experience. Strong CRM knowledge and Salesforce/Pega experience. Analytical and problem-solving skills are required
