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DMI
Quality Assurance Manager
Join DMI as a Quality Assurance Manager to enhance IT service delivery using ServiceNow. Requires 3+ years experience, IT certifications, and strong communication skills. Benefits include health insurance, tuition assistance, and 401k matches.
Consulting
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 4, 2025
The Quality Assurance Lead ensures high-quality IT service delivery and customer satisfaction for enterprise operations, developing and maintaining processes to meet performance standards and service level agreements.
Requirements
- Experience implementing quality processes for IT operations, familiar with ISO 9001 or similar standards.
- Strong skills in gathering feedback and maintaining stakeholder relationships.
- Technical proficiency in Microsoft Office, SharePoint, and tools like ServiceNow.
- Ability to create visualizations with Tableau or Power BI for reporting.
- Certification in PMP, ITIL, CSQE, ServiceNow Implementation Specialist, or similar.
Benefits
- Virtual visits through health insurance
- Pet insurance
- Commuter benefits
- Discount tickets for movies, travel, and many other items
- Annual performance management
- Continuing education
- Tuition assistance
- Internal job opportunities
- Career enrichment and advancement
- Generous 401k matches
- Financial wellness education
- EAP
- Life Insurance
- Disability benefits
- Healthcare benefits
- Wellness programs
- Flu Shots
- Biometric screenings
Requirements Summary
3+ years of experience, IT quality assurance certification, strong communication and customer management skills, technical proficiency in Microsoft Office and SharePoint, and data analysis skills
