.svg)
Unisys
Quality Coach
Quality Coach at Unisys (Mandaluyong). Monitor Service Desk interactions, coach agents on performance. Requires 2+ yrs experience, ITIL certification, strong English communication skills.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 11, 2025
Perform consistent monitoring on Service Desk agent interactions with End Users and related tickets. Provide coaching and feedback to improve performance and drive quality results.
Requirements
- 2+ years of relevant experience
- ITIL foundation certification
- Bachelor's degree in any field (desired)
- Excellent verbal and written communication skills in English
- Background in retail (plus)
Requirements Summary
2+ years of experience, ITIL certification, and excellent communication skills
