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Unisys
Quality Coach
Quality Coach at Unisys, Mandaluyong. Monitor & coach Service Desk teams for quality improvement. ITIL certified, 2+ yrs SD L1 exp required. English fluency essential.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 27, 2025
Perform monitoring, coaching, and reporting to drive quality improvement in the Service Desk. Requires ITIL foundation certified and 2+ years of IT Service Desk Level 1 experience.
Requirements
- ITIL foundation certified
- 2+ years of IT Service Desk Level 1 experience
- Excellent verbal and written communication in English and any additional applicable languages
- Bachelor's Degree in any field is desired
- SD basic technical troubleshooting experience
Requirements Summary
2+ years of IT Service Desk Level 1 experience, ITIL foundation certified, and excellent communication skills
