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Unisys
Quality Coach
Quality Coach at Unisys (Mandaluyong) - Monitor Service Desk interactions, coach agents, drive continuous improvement. Requires 2+ years IT Service Desk experience, ITIL certification. Benefits include PTO, health insurance, retirement plan.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 27, 2025
Quality Coach will perform monitoring on Service Desk agent interactions, provide coaching, and implement continuous improvement action plans to enhance End User Experience.
Requirements
- Minimum 2+ years of IT Service Desk Level 1 experience
- ITIL foundation certified
- Bachelor's Degree in any field is desired
Benefits
- Paid time off
- Health insurance
- Retirement plan
- Equal opportunity employer
Requirements Summary
2+ years of IT Service Desk experience, ITIL foundation certification, and Bachelor's degree
