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Unisys
Quality Coach
Quality Coach at Unisys (Mandaluyong). Monitor Service Desk interactions, coach agents, improve Knowledge Articles & UX. Requires 2+ yrs L1 experience, ITIL cert.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 27, 2025
The Quality Coach will perform consistent monitoring on Service Desk agent interactions, coach agents, and provide input for Knowledge Article updates. They will also prepare reports and quality indicators, and implement continuous improvement action plans to enhance End User Experience.
Requirements
- Minimum 2+ years of IT Service Desk Level 1 experience
- Bachelors' Degree in any field is desired
- ITIL foundation certified
Requirements Summary
Minimum 2+ years of IT Service Desk Level 1 experience, Bachelors' Degree in any field is desired, ITIL foundation certified
