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Unisys
Quality Coach
Quality Coach at Unisys (Mandaluyong). Monitor Service Desk interactions, coach agents, update Knowledge Articles. Requires 2+ years IT Service Desk experience, ITIL certification, strong English communication, bachelor's degree preferred.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 27, 2025
Perform monitoring on Service Desk agent interactions, coach agents, and provide input for Knowledge Article updates. Collaborate with Knowledge, training, Quality and Operation to drive results. Conduct sessions with Service Desk agents to calibrate on call guidelines and discuss Quality Metrics.
Requirements
- Minimum 2+ years of IT Service Desk Level 1 experience
- Excellent verbal and written communication in English and any additional applicable languages
- Bachelors' Degree in any field is desired
- ITIL foundation certified
Requirements Summary
2+ years of IT Service Desk experience, excellent communication skills, and a bachelor's degree
