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Unisys
Quality Coach
Quality Coach at Unisys (Mandaluyong). Monitor Service Desk interactions, coach agents, update Knowledge Articles, prepare quality reports. Requires 2+ yrs exp, Bachelor's, ITIL Foundation cert.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 11, 2025
The Quality Coach will perform monitoring on Service Desk agent interactions, coach agents, and provide input for Knowledge Article updates. They will also prepare reports and quality indicators, and collaborate with various teams to drive results.
Requirements
- Perform consistent monitoring on Service Desk agent interactions
- Coach agents timely and effectively
- Provide input for Knowledge Article updates
- Prepare reports and quality indicators
- Collaborate with Knowledge, training, Quality and Operation teams
- Active participation in quality initiatives and Team objectives
- Conduct sessions with Service Desk agents and staff members
- Demonstrate awareness of industry best practices in Quality Assurance
Benefits
- Unisys is an equal opportunity employer
Requirements Summary
Minimum 2+ years of experience, Bachelor's Degree in any field, ITIL foundation certified
