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Unisys
Quality Coach
Quality Coach at Unisys, Mandaluyong. Monitor Service Desk interactions, coach agents, improve user experience. Requires 2+ yrs IT Service Desk, ITIL cert, Bachelor's degree.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 27, 2025
Quality Coach will perform consistent monitoring on Service Desk agent interactions, provide coaching, and implement continuous improvement action plans to enhance End User Experience.
Requirements
- Minimum 2+ years of IT Service Desk Level 1 experience
- Bachelors’ Degree in any field is desired.
- ITIL foundation certified
- Excellent verbal and written communication in English and any additional applicable languages
Requirements Summary
2+ years IT Service Desk experience, Bachelors' degree, ITIL foundation certified
