Carrier

Regional HR Knowledge Lead, North Asia

Join Carrier as a Regional HR Knowledge Lead in Shanghai. Leverage ServiceNow for knowledge management, driving a best-in-class experience for 9,000+ employees.

ServiceNow Role Type:
ServiceNow Modules:
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Governance, Risk, and Compliance
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Human Resources Service Delivery
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Knowledge Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
May 13, 2025

We are seeking a dynamic and experienced Regional HR Knowledge Lead to join our fast-paced Human Resources function serving over 9,000 employees and managers across the North Asia region. In this role, you will drive the KM culture for North Asia, leading and influencing key stakeholders across the HR function to deliver a best-in-class search and self-solve experience for our internal customers.

Requirements

  • Minimum 7 years of relevant experience (e.g., HR, knowledge management, content creation, L&D)
  • Exceptional English and Chinese communication skills, with the ability to simplify complex concepts
  • Skilled in using ServiceNow or similar KM platforms to create multilingual, role-specific content and maintain quality standards

Benefits

  • Carrier is An Equal Opportunity/Affirmative Action Employer

Requirements Summary

7+ years of experience in HR, knowledge management, content creation, or L&D; exceptional English and Chinese communication skills; skilled in using ServiceNow or similar KM platforms