Regional IoT Technical Lead

The Regional Technical Lead is responsible for providing advanced technical leadership and operational support for IoT-based Smart Building Solutions across a defined region.

Requirements

• Own the technical performance and operational integrity of all IoT-based systems and devices within the assigned region.
• Provide expert-level diagnostics and support for Azure IoT services, telemetry platforms, and integrated applications.
• Maintain comprehensive knowledge of all deployed solutions, configurations, and dependencies within the region.
• Lead root cause analysis and present investigatory findings to the SDS Global Team and Regional Manager.
• Manage and resolve ServiceNow and ICM tickets; escalate unresolved issues to the Global Service Coordinator and Regional Manager.
• Maintain and troubleshoot network connectivity, including port configurations, firewall rules, and secure system integrations.
• Support lifecycle planning, preventative maintenance, and system refresh/decommission efforts in coordination with the Regional Manager.
• Create and maintain region-specific technical documentation, including SOPs, Knowledge Base articles, and system architecture diagrams.
• Ensure documentation reflects regional configurations, constraints, and Microsoft best practices.
• Contribute to global knowledge-sharing initiatives and support governance through accurate reporting and documentation.
• Coordinate with project teams to support seamless onboarding and decommissioning of IoT devices with minimal operational disruption.
• Ensure all technical operations comply with Microsoft Data Privacy and regional regulatory standards.
• Respond to dynamic operational needs and provide hands-on technical support as required.

Benefits

• Medical provided through Cigna (PPO, HSA, EPO options)
• Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law