Remote Desktop Support with Italian

We are seeking a skilled and customer-focused Remote Desktop Support Specialist to join our IT support team. In this role, you will provide remote technical assistance to users experiencing software, hardware, or network-related issues.

Requirements

• 2-3 years of experience in a service desk or technical support role
• English on at least B2 level – mandatory
• Italian on at least B2 level – mandatory
• Proficiency in Windows, macOS, and Linux operating systems.
• Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop Protocol).
• Knowledge of basic networking concepts and troubleshooting (DNS, DHCP, VPN, Wi-Fi).
• Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.
• Patience and ability to guide non-technical users effectively.
• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Benefits

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture