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Globalchannelmanagement
Remote ServiceNow AI Ops Support Engineer
Remote ServiceNow AI Ops Support Engineer at Globalchannelmanagement (Georgia). 8+ years ServiceNow expertise in ITOM/AIOps, Event Management, CMDB, Discovery. Scripting, monitoring tool integration, ITSM proficiency required.
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Discovery
Event Management
IT Operations Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
December 12, 2025
Remote ServiceNow AI Ops Support Engineer needs 8+ years of experience working with the ServiceNow platform, especially in ITOM / AIOps modules.
Requirements
- Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery
- Familiarity with AIOps concepts anomaly detection, correlation, and noise reduction
- Experience integrating ServiceNow with monitoring tools (e.g., Splunk, Datadog, Dynatrace, SolarWinds, AppDynamics)
- Solid understanding of ITSM processes Incident, Change, Problem Management
- Scripting experience (JavaScript, PowerShell, or Python) for automation and workflows
- Strong troubleshooting and problem-solving skills
- Effective communication and documentation skills
Requirements Summary
8+ years of experience with ServiceNow, scripting skills, and ITSM process understanding
