State Street

Reporting and Metrics Manager – IT Asset and Lifecycle Management, Vice President

Join State Street as a Reporting and Metrics Manager, leveraging ServiceNow for IT Asset and Lifecycle Management. Requires 5+ years in ITAM/ITLM. Benefits include flexible work programs and development support.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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IT Asset Management
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Predictive Intelligence
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Reporting and Analytics
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Hardware Asset Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Hardware Asset Management

Job description

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Posted on:
 
May 16, 2025

The Reporting and Metrics Manager for IT Asset and Lifecycle Management is responsible for designing, delivering, and optimizing reporting frameworks that provide actionable insights across IT Asset Management (ITAM) and IT Lifecycle Management (ITLM). This role ensures accurate data collection, analysis, and reporting to monitor asset performance, lifecycle trends, compliance, technology obsolescence risk and cost optimization.

Requirements

  • Bachelor’s degree in Information Technology, Data Analytics, or a related field.
  • 5+ years of experience in IT Asset Management, IT Lifecycle Management, or reporting and analytics roles, with a focus on metrics and data visualization.
  • Certifications (Preferred): Certified IT Asset Manager (CITAM) or Certified Hardware Asset Management Professional (CHAMP).
  • ITIL (Information Technology Infrastructure Library) Foundation Certification.
  • Data analytics certifications (e.g., Tableau, Power BI, SQL).
  • Proficiency in ITAM / ITLM tools (e.g., ServiceNow ITAM, Flexera, Snow Software).
  • Advanced knowledge of reporting and visualization tools (e.g., Tableau, Power BI, Excel).
  • Strong skills in SQL and database management for querying and analysis.
  • Experience with predictive analytics and lifecycle modelling is a plus.

Benefits

  • generous medical care
  • insurance
  • savings plans
  • flexible Work Programs
  • wealth of development programs and educational support

Requirements Summary

Bachelor’s degree in Information Technology, Data Analytics, or a related field, 5+ years of experience in IT Asset Management, IT Lifecycle Management, or reporting and analytics roles, Certifications in ITAM or CHAMP

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