Resolution Manager

Boomi is seeking a Resolution Manager to manage and resolve critical customer issues, working closely with Customer Success and Support teams. The role involves understanding the customer's problem, defining technical aspects, coordinating resources, and communicating progress. It's a customer-facing position focused on ensuring customer satisfaction and resolving issues effectively.

Requirements

• 8-10 years experience supporting customers in the SaaS or integration space
• Experience with Jira, Servicenow, Salesforce, and PowerBI
• Direct Boomi experience is a plus

Benefits

• Competitive compensation
• Remote work opportunity
• Inclusive and accessible environment