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Loxam Rental Montoir
Responsable Helpdesk H/F
Helpdesk Manager at Europe's #1 rental company. Lead IT support team using ServiceNow ITSM expertise. Manage Incident, Request, Problem, Change processes. ITIL certified preferred. 5+ yrs IT support, 2+ mgmt. Competitive salary, benefits, telework.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 24, 2025
LOXAM is the number one equipment rental company in Europe, seeking a Helpdesk Manager to strengthen its DSI. The ideal candidate will have experience in IT support, team management, and ITIL processes, with a strong analytical spirit and leadership skills.
Requirements
- Operational management and team management
- Master of an ITSM tool (ServiceNow or equivalent)
- Knowledge of ITIL processes (Incident, Request, Problem, Change, Knowledge)
- Reporting and KPI analysis skills
- Bureaucratic and post-workplace knowledge (Windows, M365, Citrix, AD)
- Service sense, leadership, analytical spirit, rigor, and reactivity
- Ability to drive change and federate mixed teams
- Conversational English level
- Bachelor's degree + 3 to Bachelor's degree + 5 in computer science, IT management, or equivalent
- At least 5 years of experience in IT support, including 2 years of management or provider management
Benefits
- Fixed salary according to profile
- Savings Scheme
- CSE Benefits
- RTT
- Telework day
Requirements Summary
At least 5 years of experience in IT support, including 2 years of management or provider management. Master of an ITSM tool and knowledge of ITIL processes required
