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Loxam Rental Montoir
Responsable Helpdesk H/F
Helpdesk Supervisor (H/F) at LOXAM Rental Montoir, Île-de-France. Lead IT support team using ServiceNow ITSM expertise. Manage incidents, requests, problems, changes. ITIL certified preferred. 5+ years IT support, 2+ management. Competitive salary, benefits, remote work.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 24, 2025
LOXAM is the #1 equipment rental company in Europe and the 4th largest equipment rental company worldwide. We are looking for a Helpdesk Supervisor to strengthen our DSI.
Requirements
- Operational management and team management
- Mastery of an ITSM tool (ServiceNow or equivalent)
- Knowledge of ITIL processes (Incident, Request, Problem, Change, Knowledge)
- Reporting and KPI analysis skills
- Office and workstation skills (Windows, M365, Citrix, AD)
- Service awareness, leadership, analytical spirit, rigour, and reactivity
- Ability to drive change and federate mixed teams
- Conversational level of English
- Bac +3 to Bac +5 in computer science, IT management, or equivalent
- At least 5 years of experience in IT support, including 2 years in management or provider management
- ITIL / Lean / continuous improvement knowledge desired
Benefits
- Fixed salary according to profile
- Savings Plan
- CSE benefits
- RTT
- Remote work day
Requirements Summary
Operational management and team management experience with a conversational level of English
