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Apple
Retail Online Production Support Analyst
Join Apple as a Retail Online Production Support Analyst in Singapore. Leverage ServiceNow skills for incident support, root cause analysis, and cross-functional collaboration.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 1, 2025
P1 or P0 incident support is crucial for this role. The position involves coordinating complex problem-solving, business recovery, proactive identification of issues, and driving change to build fault tolerance. Analytical skills are paramount, focusing on root cause analysis and solutions. The company is seeking a well-rounded individual with strong communication and problem-solving skills.
Requirements
- Deepen subject matter expertise
- Participate in cross-functional project teams
- Build and maintain productive working relationships
- Apply data analytical skills
- Minimum 3+ years of experience providing production support
- Proficiency in ITIL (preferred)
- Familiarity with SAP modules (preferred)
- Hands-on experience with ServiceNow (preferred)
- Demonstrated analytical capabilities
Requirements Summary
3+ years' production support experience. Strong analytical, communication, and problem-solving skills. Knowledge of data extraction/transformation is key
