Sage Solutions Group

Sage Solutions Group is seeking an MPS Technician to provide proactive and reactive services on devices, coordinate with technical partners, and promote excellent customer service. The role involves supporting new installations, decommissioning out-of-date devices, and managing customer print solutions.

Requirements

• Minimum of 5 years experience in printer repair
• HP and Xerox manufacturer certifications (including A3/copier lines)
• Knowledge and experience with IT ticketing systems
• ServiceNow and EA
• Experience with 3rd party print based solutions
• PaperCut MF
• Ability to attain government security clearance (top secret)
• Excellent communication skills – both written and verbal
• Professional attitude with a desire to learn and grow
• Proficient with Microsoft O365 suite
• Strong interpersonal and analytical skills
• Alignment with imageOne core values

Benefits

• Amazing workplace culture
• Competitive salary
• Profit bonus program
• Medical, prescription drug, dental, and vision benefits
• Health savings account benefits
• Flexible spending account benefits
• Company-paid life insurance
• 401k matching program
• Paid time off program
• Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)