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Marsh McLennan
Salesforce Application Support Analyst
Salesforce Application Support Analyst at Marsh McLennan, Melbourne. BAU support & strategic initiatives. Requires Salesforce Admin cert, 2-3yrs experience, Lightning/automation expertise, ITIL knowledge.
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 3, 2025
As a Salesforce Application Support Analyst, you will be a key person of Business-As-Usual (BAU) support, and also play a role towards strategic initiatives lead by Senior team players. This role requires a proactive team player who can contribute/coordinate & identify opportunities for system improvements.
Requirements
- Salesforce Administrator Certification is essential.
- 2-3 years of hands-on Salesforce support experience, with a proven ability to support solutions and coordinate initiatives lead by SME.
- Good technical expertise in Salesforce Lightning, automation, and integration techniques, with a strategic mindset.
- Good stakeholder management skills, with the ability to communicate effectively across technical and non-technical audiences.
- Good knowledge of evaluating and implementing AppExchange solutions and third-party integrations.
- Familiarity with ITIL standards, incident management, and change control processes.
Benefits
- Professional development opportunities
- Interesting work and supportive leaders
- Vibrant and inclusive culture
- Range of career opportunities
- Benefits and rewards to enhance your well-being
Requirements Summary
2-3 years of Salesforce support experience, Salesforce Administrator Certification, and technical expertise in Salesforce Lightning, automation, and integration techniques
